Service

Engaging our customers and understanding their needs

Service quality is the lifeblood of an organization’s ability to satisfy its customers. Last year, informedRx served more than 3 million members and filled almost 35 million prescriptions. Our client-retention rate during the last 3 years has stood at 95 percent which reflects the trusted partnerships we have formed and our commitment to serve the individual needs of each of our clients.

We tap into our broad range of first-class operational, analytic and clinical resources to provide the most cost-effective and clinically appropriate solutions for our clients and members. Our highly adaptable approach allows us to engage our customers and serve their operational needs and philosophy and deliver results.

• To help our clients achieve their objectives, we first and foremost listen and understand. Then our account teams provide expertise, analysis, and ongoing oversight of program performance.
• We serve members by helping them to manage their health through real time interaction and intervention. We equip them with online self-service tools offering convenient access to information and features that facilitate smarter decision making.

Learn more about our commitment to serving our clients and serving plan members.